Alexander M
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Total activity7
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Last activity
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Member since
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Following0 users
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Activity overview
Latest activity by Alexander M-
Alexander M commented,
Here is how we are dealing in our company with ending chats through messaging: when an agent marks a chat as Solved there is a trigger that adds a specific tag to that chat. So we have set up anoth...
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Alexander M commented,
Voting for this feature too. Extremely unfriendly for users to have one endless conversation in chat without possibility to start a new conversation. Strange though that Zendesk team has implemente...
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Alexander M commented,
Dane Looks like this option does not work with Messaging. I tried to set up this trigger but it still does not show up when no agent is online.
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Alexander M commented,
I have a question how to set up a flow builder to trigger a message when all agents are offline? There is an option to include Business Hours condition, which is fine. But there can be a situation ...