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Justin Carpenter

Joined May 24, 2023

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Last activity May 30, 2023

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ACTIVITY OVERVIEW

Latest activity by Justin Carpenter

Justin Carpenter commented,

CommentMeasuring success

Arianne Batiles Thanks for the confirmation.  Is there anything that allows us to apply standard SLAs to a ticket that an agent submits then? 

View comment · Posted May 30, 2023 · Justin Carpenter

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Justin Carpenter commented,

CommentMeasuring success

So, it appears that this still does not solve setting traditional SLAs (First response, second response, etc) for agents that submit their own tickets, correct?  We use Zendesk for Customer Support (external) and IT Helpdesk (Internal).  Currently, there is no way to apply our standard SLAs to users that submit IT helpdesk tickets is they are an agent in the same instance.

These group SLAs do not solve for that, correct?

View comment · Posted May 24, 2023 · Justin Carpenter

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