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Rachel Nix

Joined Mar 15, 2023

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Last activity Jan 18, 2024

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Rachel Nix commented,

CommentEnd-user guide for Help Center

Hi, the zendesk search is very bad. For example, when I search the term "Bill" in the help center search bar, the suggested search populates relevant articles when I am typing, but then once I press enter, the actual search yields very irrelevant results, most of which do not even have the term "Bill" in the title.

What gives? This has happened repeatedly to several people, and I can only assume, to dozens of customers. A bad search negates the point of a self-serve help-center. Please advise. 


View comment · Posted Jan 18, 2024 · Rachel Nix

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Rachel Nix commented,

Community comment Discussion - Tips and best practices from the community

Jaïs Pingouroux how do you add the show_toc label to your article?

View comment · Posted Mar 15, 2023 · Rachel Nix

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