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Judson Tunnell

Joined Jun 04, 2023

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Last activity Jun 04, 2023

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Judson Tunnell commented,

CommentTicket customization

In a trigger for a webhook is there a way to get the previous value as well as the current value for a custom field in the JSON? For example I can get:

{{ticket.ticket_field_1234567890}}

Is there a way to reference the previous value, something like:

{{ticket.ticket_field_14691270536589.oldvalue}}

I want to get the delta between two numbers, the old value and the new value 

I have searched the documentation and have not found anything yet

Thank you,

Judosn B. Tunnell
Crowdbitz Inc.

View comment · Posted Jun 04, 2023 · Judson Tunnell

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