Marylou Scott-Smith
Customer Experience Manager at Rebel
-
Total activity69
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes23
-
Subscriptions28
Activity overview
Latest activity by Marylou Scott-Smith-
Marylou Scott-Smith commented,
Hi Andrew, there used to be the ability to follow the steps in this post: https://support.zendesk.com/hc/en-us/community/posts/208054417-Agent-Signatures By uploading the graphic to Assets, then c...
-
Marylou Scott-Smith commented,
That has changed now - the links are no longer provided. I just uploaded a new graphic but I do not have a link anymore to copy into the agent signature. Looks like Zendesk has removed that capab...
-
Marylou Scott-Smith commented,
Thanks, Ramin. I have been hearing about improvements coming to Insights for improved data reporting on all channels, but that has been for almost a year now. Any idea when these changes are goin...
-
Marylou Scott-Smith created a post,
Limits to Chat Analytics
AnsweredLimits to Chat Analytics – Zendesk Support Why can I only pull chat analytics for the past 90 days? Would like to be able to pull team and agent-level performance numbers ...
-
Marylou Scott-Smith commented,
There were no active visitors but I still did not see a simulate visitor option. Maybe I am looking int he wrong place?
-
Marylou Scott-Smith commented,
Thanks, Jennifer. That is exactly what I was looking for!
-
Marylou Scott-Smith commented,
How do you duplicate the Community Moderator badge? I would like to be able to identify our moderators on the community pages.
-
Marylou Scott-Smith commented,
Hi Nicole, We have several different brands and have different voice greetings for each of them. I would like to continue with the voice greetings and simply change the music that plays while the...
-
Marylou Scott-Smith commented,
If you upload a file with different hold music, do you have to include your voice greeting on that same file?
-
Marylou Scott-Smith commented,
How do I show both a sum AND a percentage of the total? I would like to be able to show what percentage of the total 99 tickets were assigned to CSR Issue and Other. Be gentle with me - I just lea...