Marylou Scott-Smith

1. Community
2. Support Q&A
3. How do I add a URL as an image to my email signature?

Hi Andrew, there used to be the ability to follow the steps in this post:  https://support.zendesk.com/hc/en-us/community/posts/208054417-Agent-Signatures By uploading the graphic to Assets, then c...

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• Marylou Scott-Smith
• Created March 06, 2018 14:50
• 0 votes

1. Community
2. Support Q&A
3. How do I add a URL as an image to my email signature?

That has changed now - the links are no longer provided.  I just uploaded a new graphic but I do not have a link anymore to copy into the agent signature.  Looks like Zendesk has removed that capab...

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• Marylou Scott-Smith
• Created March 05, 2018 19:43
• 0 votes

1. Community
2. Support Q&A
3. Agent Signatures

Okay, now that everything has been changed, how do i insert a graphic into agent signatures in emails?  I am completely lost!  

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• Marylou Scott-Smith
• Created March 05, 2018 19:28
• 0 votes

1. Community
2. Feedback on Chat
3. Limits to Chat Analytics

Thanks, Ramin.  I have been hearing about improvements coming to Insights for improved data reporting on all channels, but that has been for almost a year now.  Any idea when these changes are goin...

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• Marylou Scott-Smith
• Created November 08, 2017 20:15
• 0 votes

1. Chat
2. ...
3. Using Chat
4. How can I simulate a chat for testing?

There were no active visitors but I still did not see a simulate visitor option.  Maybe I am looking int he wrong place?

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• Marylou Scott-Smith
• Created October 02, 2017 14:00
• 0 votes

1. Community
2. Feedback on Gather
3. 'Community' Forum Moderators

Thanks, Jennifer.  That is exactly what I was looking for!  

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• Marylou Scott-Smith
• Created September 19, 2017 18:36
• 0 votes

1. Community
2. Feedback on Gather
3. 'Community' Forum Moderators

How do you duplicate the Community Moderator badge?  I would like to be able to identify our moderators on the community pages.

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• Marylou Scott-Smith
• Created September 19, 2017 14:14
• 0 votes

1. Community
2. Feedback on Talk
3. Filter out abandoned calls

Hi Caroline,  I wasn't sure if callbacks or voicemails showed as abandons so I am glad to hear they do not.  We get a fairly significant number of drops up to the first 15 seconds of a call - eithe...

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• Marylou Scott-Smith
• Created August 24, 2017 15:53
• 0 votes

1. Community
2. Support Q&A
3. Can hold music be changed?

Hi Nicole,  We have several different brands and have different voice greetings for each of them.  I would like to continue with the voice greetings and simply change the music that plays while the...

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• Marylou Scott-Smith
• Created March 02, 2017 20:58
• 0 votes

1. Community
2. Support Q&A
3. Can hold music be changed?

If you upload a file with different hold music, do you have to include your voice greeting on that same file?

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• Marylou Scott-Smith
• Created March 02, 2017 18:33
• 1 vote