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Radboud Van de Pol

Joined Feb 13, 2023

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Last activity Feb 21, 2023

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Latest activity by Radboud Van de Pol

Radboud Van de Pol commented,

Community comment Feedback - Chat and Messaging (Chat)

We have a problem with chat routing to specific groups (service center and Operations). When a new chat is offered to the service center group, it also allerts operations eventhough they are not able to serve this ticket. Notify is set on assinged. Does anybody know how to fix this?

View comment · Posted Feb 21, 2023 · Radboud Van de Pol

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Radboud Van de Pol commented,

CommentHow to fix issues in Zendesk messaging

Is this only possible if the agent is not part of the group?

View comment · Posted Feb 13, 2023 · Radboud Van de Pol

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Radboud Van de Pol commented,

CommentAdditional ticket channels

Hi Lisa,

Is can we expect the option to transfer chats in Agent Workspace? I would think this would be a high priority feature!

View comment · Posted Feb 13, 2023 · Radboud Van de Pol

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