Radboud Van de Pol

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Chat - Broadcast routing limited to Agents by Group.

We have a problem with chat routing to specific groups (service center and Operations). When a new chat is offered to the service center group, it also allerts operations eventhough they are not ab...

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• Radboud Van de Pol
• Created February 21, 2023 09:21
• 0 votes

1. Messaging
2. ...
3. How to fix issues in Zendesk messaging
4. Can I transfer a chat to another group outside of my current group in Agent Workspace?

Is this only possible if the agent is not part of the group?

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• Radboud Van de Pol
• Created February 13, 2023 10:42
• 0 votes

1. Agent guide
2. Additional ticket channels
3. Sharing chats with other agents in the Zendesk Agent Workspace

Hi Lisa, Is can we expect the option to transfer chats in Agent Workspace? I would think this would be a high priority feature!

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• Radboud Van de Pol
• Created February 13, 2023 09:46
• 1 vote