pratima thorat

While embedding the agent to Zendesk, Invoke method on client object is not working once we login to application as we are getting value for client object as false.

 

We are creating client object as below:

client = window.ZAFClient.init();

client.invoke('routeTo', 'ticket', 780);

 

We tried calling init on ZAFClient method by passing search parameter as given below so that we get client object as expected before and after login to CXone agent application but it does not work. When we create a client object as below, the invoke method on client object does not throw an error but does not work as well.

client = window.ZAFClient.init(() => {

   console.log('initialize callback');

}, {

   search: "app=cxa_zd&origin=https://d3v-niceincontact.zendesk.com&app_guid=5950dfec-e7f0-4b73-a4e0-1fcda089356e"

});

client.invoke('routeTo', 'ticket', 780);

we are looking for some ways to differentiate what are all the standard fields and what are all the custom fields in their metadata API?

Is there any API to fetch just the list of custom fields?