Vidhya Vijayakumar
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Total activity12
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Last activity
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Activity overview
Latest activity by Vidhya Vijayakumar-
Vidhya Vijayakumar commented,
One more update here: even when I changed the user to access only the tickets they submit, the Organization Subscription notification includes them in the email notification.
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Vidhya Vijayakumar commented,
Referring to the suggestion from Seama: Changing this Access, will cut them off from all tickets filed by anyone else in the organization We want the users to still have access to the organization'...
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Vidhya Vijayakumar commented,
any update on this? its very annoying for the customers to have to have read everything backwards. Some of our customers have very long ticket threads
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Vidhya Vijayakumar commented,
It looks like the agents are not able to reverse the order of comments either now. Didn't this used to be allowed in the web portal? Its un-intuitive to have end users have the comments in reverse...