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Nick Mercogliano

Joined Jul 25, 2023

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Last activity Jul 25, 2023

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Latest activity by Nick Mercogliano

Nick Mercogliano commented,

CommentTicket basics

Hi there! I have permission to delete tickets but I am still unable to redact information. Instead of seeing the 3 dots, I have a down arrow when hovering over the ticket. This allows me to forward, discuss on slack, or start a child ticket. I am an admin on Zendesk, how can I redact information on tickets?

View comment · Posted Jul 25, 2023 · Nick Mercogliano

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