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Akash
Joined Apr 27, 2023
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Last activity Jan 22, 2024
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Latest activity by Akash
Akash commented,
Amie Brennan : Do you know by any chance what bot they are using at Dan Murphy's? https://www.danmurphys.com.au/dm/home
View comment · Posted Jul 28, 2023 · Akash
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Akash commented,
@...:
Re: https://support.zendesk.com/hc/en-us/articles/4408842866074/comments/4479119436186
You mentioned that if a customer talks to the bot, it will create a ticket. I'm not sure if it works that way. A ticket is created only when customer starts talking to an agent..Am i right?
View comment · Edited May 18, 2023 · Akash
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Akash commented,
Hi Lisa,
In our scenario, we request a combination of Date of Birth and other fields to authenticate our customers. We have been using the text field to accept date, but since this is a text field, user could practically type anything and ends up failing the authentication. So to avoid this and any confusions with date format, it would be better to have support for date fields within answerbot
View comment · Edited May 09, 2023 · Akash
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Akash created a post,
Answer bot needs to start supporting more types of custom fields like date, numbers and regex. It only supports text and dropdowns at the moment
Posted Apr 27, 2023 · Akash
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