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Jason Thees

Joined May 30, 2023

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Last activity Nov 08, 2024

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ACTIVITY OVERVIEW

Latest activity by Jason Thees

Jason Thees commented,

CommentCall routing, greetings, IVR, and recordings

Anyone find an actual solution for this? We're experiencing something similar now. Support is looking into it, but if there's a fix I can do, I'd love to resolve this.

View comment · Posted Nov 08, 2024 · Jason Thees

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Jason Thees commented,

CommentTicket basics

Yes, please. Give us something to look at before we make changes, to get a feel for this.

View comment · Posted Jan 09, 2024 · Jason Thees

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Jason Thees commented,

Community comment Feedback - Chat and Messaging (Chat)

Adding another voice to this. Seems like a very basic functionality that should be easy to implement, exists in almost every chatbot I've seen, and has been requested for years. We really need this, Zendesk.

View comment · Posted Nov 30, 2023 · Jason Thees

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Jason Thees created a post,

Post Feedback - Chat and Messaging (Chat)

Character Counter option

Feature Request Summary: 

It would be helpful to have a character counter display near the chat box. Perhaps something like:


Description/Use Cases: 

Our use case is to provide legal information to folks who may not have the resources to find them. One of our methods is via SMS/MMS, and Twillo has a hard cap of 1600 characters. (https://www.twilio.com/docs/api/errors/21617) Since we provide legal info, I'm sure you can imagine how that can get lengthy. Ideally, there would also be a mechanism associated with this that would parse out replies into 1600 characters or smaller messages that could be sent in succession. 

Business impact of limitation or missing feature:

This is critical for our foundation. As we ramp up the Helpdesk, we're going to see more and more texts come in, and it's going to be cumbersome for our Agents to have to use a third party tool to parse their answers down to bitesize blocks.

Other necessary information or resources:

https://kiosk.indianalegalhelpdesk.org 

Posted May 30, 2023 · Jason Thees

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