Jeremy

Hi Ivan Miquiabas

 

Thanks for the assist.  It's disappointing to find out that this service does not support a modern flagship Bluetooth headset.

Kind regards

Hi Audrey,

My flagship Pixel Buds pro successfully pair and connect to the Desktop PC that is used for Zendesk.  I am able to both hear and use voice in any browser using any other cloud based browser platform I have tried.  The only one giving me issues is Zendesk which provides me with dead air every time I try to make an outbound call.

 

I do not have a hard wired headset to troubleshoot and need these Pixel Buds Pro working as they should with the platform.

Thanks so much.

I followed the steps provided by the team in the following link with no results.  I have tried both Brave and Chrome with the same results.  Every single other website works with my Pixel Buds Pro with the exception of Zendesk.  I can confirm that the browser settings have microphone enabled and it still does not work.  I am able to place the call via ZD but there is no audio playing out of either the buds or the desktop speakers.

 

 

Any help would be appreciated.  Thanks so much.