Kishana Reynolds

Also to piggyback on my comment earlier. 

I can not add accordions to content blocks. Because of this, I had to unlink several pieces of content out of a content block and unfortunately, I have no way of knowing that that piece of content is listed elsewhere in my help center. So if I update it a year or two years from now, my help center will no longer be consistent. I no longer can have one source of truth for content that also is behind an accordion. 

As a recent MadCap user and now a brand new Zendesk user, annotations are a highly valued feature. While I understand that I can comment out in the Source Code, it isn't a user-friendly solution. 

1. Not all Admins and Agents feel comfortable in the HTML code. (While I can navigate the code, just enough to be dangerous, it's not my preference.)
2. Before editing an article, someone would have to stop and think, "oh, let me check the source code to see if there are any notes in this article."  Which isn't realistic. 
3. As a Tech Writer, I may need to check with a SME on content. While waiting for a calendar opening, I could write an annotation to myself on the article and come back and finish it later. 
4. Additionally, annotations help me and other users understand decisions made during the documentation process, and maintain consistency.

Thank you!