Candie Baring
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Total activity19
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Last activity
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Following1 user
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Followed by5 users
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Votes on activity by Candie Baring-
Hi there,Zendesk will never delete your chat history when you're subscribed to a paid plan. History is available as long as you do not delete them. Please note, though, that once you delete a chat ...
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Hello Oliver, I'm afraid we do not have a simpler way for this, yet. As of the moment, custom metrics, mentioned above, is the best way to get tickets with multiple tags. However, we're continuousl...
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Hello Fiona! You may refer to this article on how to create a custom metric that will show the business hours. https://support.zendesk.com/hc/en-us/articles/360022298374-Explore-recipe-Filtering-qu...
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Hello Maria! Welcome to the Community! These articles may come in handy when creating queries in Explore: https://explore.zendesk.com/hc/en-us/articles/115000769487-Creating-queries https://explore...
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Hi Silvia, Thanks for reaching out to us! You may create a custom query which separates the completed calls and abandoned calls if you need a more specific report, however, this will not be able to...
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Hello William! For groups, please try making them all within the same attribute. It seems you have made one group for NE and one for SE. If these are exclusive groups, they can't be used together a...
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Hey there, Rroper!Yes, it is possible to use SAML. I found a related article you can refer to and follow on how to set that up. https://support.zendesk.com/hc/en-us/articles/203663676-Enabling-SAML...
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Hello Jacob! Welcome to the Community!Here's a guide on how you can add drill-in to your report:https://support.zendesk.com/hc/en-us/articles/115013208747-Adding-drill-in-to-your-Insights-reportsIf...