Love Penuliar
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Total activity165
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Last activity
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Followed by4 users
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Activity overview
Latest activity by Love Penuliar-
Love Penuliar commented,
Hi Glen - we will need additional information in order to assist with your query. I'll be creating a ticket for this and reach out to you on that ticket shortly! Warm regards, Love Penuliar | As...
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Love Penuliar created an article,
Error message: "Failed to update customer settings"
Issue symptoms I am receiving the error Failed to update customer settings after adding a new email in the allowlist or blocklist. Resolution steps Receiving this error means that you have exceeded...
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Love Penuliar created an article,
Can I disable article verification?
Question Is there a way to disable article verification in Zendesk Guide? Answer Yes, delete all existing rules to completely disable article verification in your account. For instructions on how t...
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Love Penuliar created an article,
How do I add the Zendesk for Salesforce Integration in the Salesforce App Launcher?
Question How do I add the Zendesk for Salesforce Integration in the Salesforce App Launcher? Answer Note: The integration will work in both Salesforce Lightning and Classic. However, this article ...
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Love Penuliar created an article,
Can a Talk number be used as an information line only?
Question Can I use a Zendesk Talk number as an information line only? Answer Yes, although Zendesk Talk was not designed for this purpose, it is still possible to achieve this type of setup. First,...
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Love Penuliar created an article,
Why do I see 0 values when reporting on inbound or outbound calls?
Question Why do I see 0 values when reporting on inbound or outbound calls in Zendesk Explore? Answer In the screenshot below: If you are reporting on Inbound calls, then the 0 value means that no...
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Love Penuliar created an article,
How do I find a custom role ID number in Support?
Question I have created a custom role in Support and I don't see the ID number listed in my account. How do I find that? Answer This ID is automatically assigned upon creation of a custom role. Ob...
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Love Penuliar created an article,
How do I set an external ID of a Zendesk Support ticket?
Question How do I set an external ID of a Zendesk Support ticket? Answer A Support ticket's external_id attribute is a string that can be used as a reference to third-party system records. To set ...
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Love Penuliar created an article,
Your CSV file request frequency limit has been exceeded. Try again later
Question Why do I get the error message: Your CSV file request frequency limit has been exceeded. Try again later? Answer The error message appears if you try to download a CSV file multiple times...
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Love Penuliar created an article,
Why do end users get the error "You do not have access to this request" when accessing the My Activities page?
Question Why do end users get the error You do not have access to this request when accessing the My Activities page in the Help Center? Answer This error can appear after merging one user profile...