Love Penuliar

Your CSV file request frequency limit has been exceeded. Try again later

1. Support
2. Support advice and troubleshooting
3. Users, groups, and organizations

Question Why do I get the error message: Your CSV file request frequency limit has been exceeded. Try again later? Answer The error message appears if you try to download a CSV file multiple times...

• Love Penuliar
• Edited June 29, 2020 19:14
• 1 follower
• 0 comments
• 2 votes

Why do end users get the error "You do not have access to this request" when accessing the My Activities page?

1. Guide
2. Guide advice and troubleshooting
3. Managing your knowledge base

Question Why do end users get the error You do not have access to this request when accessing the My Activities page in the Help Center? Answer This error can appear after merging one user profile...

• Love Penuliar
• Edited April 16, 2020 07:47
• 1 follower
• 0 comments
• 0 votes

How can I locate an agent ID in Support?

1. Support
2. Support advice and troubleshooting
3. Users, groups, and organizations

Question How can I locate an agent ID in Zendesk Support? Answer  A unique ID is automatically assigned when a user is created in your account. You can use these IDs in various API requests as an a...

• Love Penuliar
• Edited March 02, 2020 21:17
• 4 followers
• 0 comments
• 1 vote

Why can't I find the SLAs dataset in Explore?

1. Explore
2. Explore advice and troubleshooting
3. Explore basics

Question Why can't I find the SLAs dataset in Zendesk Explore? Answer Explore uses ticket-based data. It requires that an SLA is applied to a ticket first before the SLAs dataset is available in Ex...

• Love Penuliar
• Edited March 03, 2020 16:57
• 1 follower
• 0 comments
• 1 vote

Can I change the confirmation message after a ticket is submitted through the mobile app?

1. Support
2. Support advice and troubleshooting
3. SDK

Question Can I change the confirmation message after a ticket is submitted through the mobile app? Answer  Yes, the confirmation message can be edited from the Zendesk Support Admin page. You must ...

• Love Penuliar
• Edited December 31, 2019 14:07
• 1 follower
• 0 comments
• 3 votes

I can't access the Sandbox account

1. Support
2. Support advice and troubleshooting
3. User access and security

Issue Symptoms I can't access the Sandbox account. My email address and password don't work. Resolution Steps It's possible that you are not yet listed as a member of the Sandbox account. Creating ...

• Love Penuliar
• Edited May 20, 2020 20:58
• 9 followers
• 1 comment
• 1 vote

I can't enable or disable an agent on my chat account

1. Chat
2. Chat advice and troubleshooting
3. Managing Chat

Issue Symptoms  The enable/disable button is greyed out inside the chat agent's profile. I have a Chat-only - Phase 4 account (Registered for a Chat account after October 24, 2018). For more infor...

• Love Penuliar
• Edited January 09, 2020 08:21
• 3 followers
• 2 comments
• 0 votes

Explore recipe: Tickets unsolved for more than three days

1. Explore
2. Using Explore
3. Explore recipes

This recipe shows you how to report on the total number of tickets that have not been solved for more than three days. What you'll need Skill level: Easy Time Required: 10 minutes Zendesk Exp...

• Love Penuliar
• Edited June 18, 2020 18:44
• 9 followers
• 28 comments
• 2 votes

How can I automatically sign-in to Chat when the Support dashboard is loaded?

1. Chat
2. Chat advice and troubleshooting
3. Managing Chat

Question How can I automatically sign-in to Chat when the Support dashboard is loaded? Conditions The Zendesk Chat app must already be installed in the Support dashboard. If not, access the Zendesk...

• Love Penuliar
• Edited June 15, 2020 15:19
• 1 follower
• 0 comments
• 2 votes