Love Penuliar
- Total activity 105
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Activity overview
Latest activity by Love Penuliar-
Love Penuliar created an article,
Can I change the confirmation message after a ticket is submitted through the mobile app?
Question Can I change the confirmation message after a ticket is submitted through the mobile app? Answer Yes, the confirmation message can be edited from the Zendesk Support Admin page. You must ...
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Love Penuliar created an article,
I can't access the Sandbox account
Issue Symptoms I can't access the Sandbox account. My email address and password don't work. Resolution Steps It's possible that you are not yet listed as a member of the Sandbox account. Creating ...
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Love Penuliar created an article,
I can't enable or disable an agent on my chat account
Issue Symptoms The enable/disable button is greyed out inside the chat agent's profile. I have a Chat-only - Phase 4 account (Registered for a Chat account after October 24, 2018). For more infor...
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Love Penuliar created an article,
Explore recipe: Tickets unsolved for more than three days
This recipe shows you how to report on the total number of tickets that have not been sold for more than three days. What you'll need Skill level: Easy Time Required: 10 minutes Zendesk Explo...
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Love Penuliar created an article,
How can I automatically sign-in to Chat when the Support dashboard is loaded?
Question How can I automatically sign-in to Chat when the Support dashboard is loaded? Conditions The Zendesk Chat app must already be installed in the Support dashboard. If not, access the Zendesk...
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Love Penuliar commented,
Hello, Suzy!You can export Zendesk Macros into a spreadsheet by following the steps here: How to export Zendesk macros into a spreadsheet
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Love Penuliar created an article,
How to stop Answer Bot from sending suggestions to tickets created by an agent
Question How can I prevent Answer Bot from sending suggested articles to tickets that were created by an agent on behalf of the requester? Answer You can add the condition Current user > Is not > ...
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Love Penuliar created an article,
How do I add line breaks when creating a message sent by a trigger?
Question How can I split up the message my trigger sends, into separate lines, so it's not just one big block of text sent together? Answer To split up the text of your trigger's message you have ...
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Love Penuliar created an article,
How to fix "Zendesk Chat is not enabled for you" error
Question Why am I getting the message Zendesk Chat is not enabled for you when launching the Chat dashboard? Answer You will get this message when Chat is not enabled for your user profile. An Adm...
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Love Penuliar created an article,
Missing Chat widget settings
Question Why am I missing Chat widget settings? Answer If your Zendesk Chat account is integrated with Zendesk Support, some options may be missing on the Chat widget settings (like the option to c...