Love Penuliar
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Last activity
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Activity overview
Latest activity by Love Penuliar-
Love Penuliar created an article,
How do I add the Zendesk for Salesforce Integration in the Salesforce App Launcher?
Question How do I add the Zendesk for Salesforce Integration in the Salesforce App Launcher? Answer Note: The integration will work in both Salesforce Lightning and Classic. However, this article ...
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Love Penuliar created an article,
Can a Talk number be used as an information line only?
Question Can I use a Zendesk Talk number as an information line only? Answer Yes, although Zendesk Talk was not designed for this purpose, it is still possible to achieve this type of setup. First,...
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Love Penuliar created an article,
Why do I see 0 values when reporting on inbound or outbound calls?
Question Why do I see 0 values when reporting on inbound or outbound calls in Zendesk Explore? Answer In the screenshot below: If you are reporting on Inbound calls, then the 0 value means that no...
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Love Penuliar created an article,
How do I find a custom role ID number in Support?
Question I have created a custom role in Support and I don't see the ID number listed in my account. How do I find that? Answer This ID is automatically assigned upon creation of a custom role. Ob...
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Love Penuliar created an article,
How do I set an external ID of a Zendesk Support ticket?
Question How do I set an external ID of a Zendesk Support ticket? Answer A Support ticket's external_id attribute is a string that can be used as a reference to third-party system records. To set ...
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Love Penuliar created an article,
Your CSV file request frequency limit has been exceeded. Try again later
Question Why do I get the error message: Your CSV file request frequency limit has been exceeded. Try again later? Answer The error message appears if you try to download a CSV file multiple times...
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Love Penuliar created an article,
Why do end users get the error "You do not have access to this request" when accessing the My Activities page?
Question Why do end users get the error You do not have access to this request when accessing the My Activities page in the Help Center? Answer This error can appear after merging one user profile...
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Love Penuliar created an article,
How can I locate an agent ID in Support?
Question How can I locate an agent ID in Zendesk Support? Answer A unique ID is automatically assigned when a user is created in your account. You can use these IDs in various API requests as an a...
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Love Penuliar created an article,
Why can't I find the SLAs dataset in Explore?
Question Why can't I find the SLAs dataset in Zendesk Explore? Answer Explore uses ticket-based data. It requires that an SLA is applied to a ticket first before the SLAs dataset is available in Ex...
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Love Penuliar created an article,
Can I change the confirmation message after a ticket is submitted through the mobile app?
Question Can I change the confirmation message after a ticket is submitted through the mobile app? Answer Yes, the confirmation message can be edited from the Zendesk Support Admin page. You must ...