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Tricia Duffin
Joined Dec 28, 2023
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Last activity Dec 28, 2023
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Latest activity by Tricia Duffin
Tricia Duffin commented,
I am up voting this feature as well! Please add this functionality natively!
View comment · Posted Dec 28, 2023 · Tricia Duffin
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Tricia Duffin commented,
Hello,
I would also like to see this functionality for my email tickets. We have many customers who reply to previous threads with multiple questions, and we are trying to monitor the complexity and timing of these tickets separately. As well as other functionality such as release issues, etc.
Is there a way to "create a new ticket" with one thread of the email that will not notify the customer you are separating their email into a new ticket thread?
View comment · Posted Dec 28, 2023 · Tricia Duffin
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