Moaz Magdy

In messaging, when an end user requests to speak to a human and no one is available, where could we adjust the bot message that is sent? We are currently using Messaging triggers to request email for continuous conversations. It sends out an irrelevant message in a language different from the one set up in the bot settings.

Could you guide me on where I can adjust this message? I looked into all messaging and chat settings and could not find anything I could use to edit this message.

Also, any message the end-user sends after that is added to the existing chat ticket. The ideal case would be that since no one if available to reply to them, they get back to interacting with the bot and they receive an update via email when their ticket is replied to.

Hey Julio Fasolato Thank you for posting this. I just tried this tool and it works perfectly.
However, I ran into an issue where the maximum number of backed up items is 100 per category.

Is there a modification that needs to be made if I want to backup more than 1000 triggers and macros in Zendesk?

The feature is available only for the entire bot. But it is yet to be available for an answer/flow to be cloned.

Is there currently a way to clone an answer?