Alexander Klos

ZZ Graeme Carmichael 

I found an issue with the guide.

There is a ) at the end of the URL, not a }

Everyone who copies that and exchanges "YOURURL" with the home URL could run into 404.

Cause the endpoint URL will then be invalid.

Webhook

...

URL: https://YOURURL.zendesk.com/api/v2/users/{{ticket.requester.id})

...

What I noticed on your screenshot is that according to the guide, the notify webhook is part of the standard Automation but you did add it to the "new" automation. Isn't that wrong? Should the value not be written when the CSAT was offered?