Anderson

1. People
2. ...
3. Team members and groups
4. Creating custom roles and assigning agents

Hi folks,   Nice that you implemented this and all, but... 1- Why have all my custom roles enabled these new options by default? They should be disabled with the ability to be turned on, as we don'...

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• Anderson
• Created April 27, 2023 09:37
• 0 votes

1. Objects and rules
2. ...
3. Ticket editor, assignee, and requestor
4. Is there a character limit on ticket comments?

I'm trying to use Liquid Markup, and even though my message has less than 20k characters, it still says it goes over the 65k limit. Is there a way to have Liquid Markup without Rich Text to avoid t...

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• Anderson
• Created March 30, 2023 13:12
• 0 votes

1. Support
2. ...
3. Service Level Agreements (SLA), macros, and CSAT
4. Why are my satisfaction surveys not being sent?

Can CSAT be sent to CLOSED tickets?

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• Anderson
• Created March 27, 2023 14:59
• 0 votes

1. Agent guide
2. Ticket management
3. Creating views to manage ticket workflow

I don't have this "more" button at the end of my Views list, only a "Manage Views". I need to be able to see more than 12 views without going into Edit mode, just see the ticket lists https://suppo...

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• Anderson
• Created March 16, 2023 11:33
• 0 votes