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Lizabeth Felice
Joined Feb 08, 2023
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Last activity Sep 09, 2024
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Latest activity by Lizabeth Felice
Lizabeth Felice commented,
When bulk updating tickets to add an internal note, make sure you have a macro specifically set for internal notes. After selecting the tickets you want to update, choose the macro that contains the internal note to apply it to all selected tickets.
View comment · Posted Jul 22, 2024 · Lizabeth Felice
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Lizabeth Felice commented,
Hi Sam!
When you create the field, ensure you added a tag to the field. If not you can go back and add a tag that you will use in the following steps.
In order to view this within Zendesk, you need to create a view as follows:
Conditions
Tickets must meet all of these conditions to appear in the view
Type > is not > Task
Tags > Contains at least one of the following > (tag you created in checkbox field)
(Select name of new Checkbox) > is > Checked
Then you should test a ticket by checking off your Checkbox and submitting the ticket as Solved to ensure it ends up in that view.
Hope this helps!
View comment · Edited Feb 24, 2023 · Lizabeth Felice
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