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Greg Mills

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Latest activity by Greg Mills
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    Greg Mills created a post,

    Simple reporting - help needed

    Answered

    Hello all, I need to provide a client with a list of support tickets raised every month. I just need a PDF or Excel file of the ticket IDs, subject and date raised/closed. I've checked out Explore ...

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    Greg Mills commented,

    +1 on your rant :-) I just need a simple list of tickets and the date closed by month. Can't figure it out so I'm having to raise a support ticket! Rubbish.

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    Greg Mills commented,

    Hi Graeme, thanks for your advice.

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    Greg Mills commented,

    Hi Tara, thanks for your input. I did try that but it returns the number of tickets over time. I need the tickets themselves for audit purposes. A client needs to see why these tickets were raised ...

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    Greg Mills created a post,

    Simple search and report

    Answered

    Hi all, I need a simple report that lists any tickets created with a particular custom field checked. Ideally, I'd then like this report emailed as a PDF to me. I can't find a way of doing this. Ca...

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    Greg Mills commented,

    Please implement this feature, we have just changed our company brand and now have to move hundreds of articles over manually. Most have screen shots that will need to be recreated! It's nuts that ...