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Donald Fontanilla

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Activity overview

Latest activity by Donald Fontanilla
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    Donald Fontanilla created a post,

    Ability to Exclude User Groups under Assignee (default option)

    Hi ZD Product Team, I noticed that the group setting for each account is limited to only created/selected group options.  It has the ability to assign a user to a "group name" but ZD does not have ...

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    Donald Fontanilla created a post,

    Quick Help when hovering over a field

    Hi Support, It would be helpful if there are certain fields in triggers when you hover over them it gives you like where the field can be configured or like tips on how to update or modify it.   Ex...

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    Donald Fontanilla created a post,

    Parent and Child Ticket Relationship Option built into Zendesk

    Hi Support,   We would like to have the functionality of a PARENT vs CHILD ticket structure to be built into Zendesk. This is similar to the PROBLEM vs INCIDENT built in option in Zendesk but only ...

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    Donald Fontanilla created a post,

    Add custom CC list [End-Users] via Macros

    I want Zendesk to have the ability to add end-user emails via macro so it saves a lot of time adding individual emails each time you need to send like a standard report to customer. As we have an u...

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    Donald Fontanilla commented,

    Same issue here wherein we have customers globally that are not tech savvy. Some are used to downloading attachments normally (not links). I think Alex has a point in where there should be "options...

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    Donald Fontanilla commented,

    Hi Christian, Sorry might have posted under the wrong category. Yes it is for Zendesk ticket attachments. This is my first time in posting a comment as I did not have access to do so before. I've...

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    Donald Fontanilla commented,

    Hi, I'd like to recommend if we can have attachments that customer can directly access the attachment without having to log into Zendesk. For example, when they receive outlook notification in reg...