John Witt
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Last activity
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Activity overview
Latest activity by John Witt-
John Witt commented,
I reported this to my support contacts, but also documenting here:There is a race condition/error scenario where if a ticket is reopened/follow-up created by a client and the client added text, the...
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John Witt commented,
Agree with Andrew here - for savy admins with complex use-cases, webhooks with triggers is the only solution outside of using an integration tool. The article had to be written for a general audien...
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John Witt commented,
+1 on 1). I don't care if the ticket is suspended, but in some cases like a no-reply@ this means an external system has processed our request. Having a specific view for a team lead to associate th...
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John Witt commented,
We've noticed that the ellipsis only shows up for end user replies, and that the agent does not have the option. Is there a way to activate the ellipsis for the agent to see the history as well in ...