Jane Scott commented,
@Claire Smith and @Support (and anyone else who's looking for BCCs as a means of mass message broadcast), we stumbled across a couple of existing Zendesk apps which might serve the purpose, dependi...
Jane Scott commented,
Still no movement on this :( Similar requests if you want to add your votes (or Zendesk guys, if you want to merge them together): https://support.zendesk.com/hc/en-us/community/posts/203452016-Sup...
Jane Scott commented,
Thanks Paul Middleton - we were looking for this exact feature! Great idea.
Jane Scott commented,
Really, really hoping for this to be fixed... I'm at a loss to understand why a deliberately CC'd address would be ignored if it's also a secondary address. It seems like a bug rather than a featur...
Jane Scott commented,
Hi Max - any movement on this? It's really needed for us. We have users with multiple email addresses, and it's often critical that the ticket update goes to more than one of those addresses, as i...
Jane Scott commented,
FYI everyone We use Linked Tickets as well and I was searching for solutions to these issues too, the main problem being the inability to link multiple child tickets. Looking over here (https://...
Jane Scott commented,
Screenshot of our final macro - working really well :)
Jane Scott commented,
Joe, thanks so much for this info! It now works perfectly using encoded_id. We couldn't see that on the list of macro placeholders, so we missed it the first time around. In answer to your questio...
Jane Scott commented,
This is such a brilliant idea and we'd love to use it, but we're experiencing exactly the same issue as Shane Davey :/ Does anyone know a way around this? Emails sent to support+idXXXXX@yourdomain...