Jane Scott

1. Community
2. Feedback on Support
3. BCC's

@Claire Smith and @Support (and anyone else who's looking for BCCs as a means of mass message broadcast), we stumbled across a couple of existing Zendesk apps which might serve the purpose, dependi...

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• Jane Scott
• Created March 12, 2016 09:39
• 0 votes

1. Support
2. ...
3. Agent guide for Support
4. Adding an agent signature to ticket email notifications

Thanks Paul Middleton - we were looking for this exact feature! Great idea. 

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• Jane Scott
• Created March 04, 2016 08:11
• 0 votes

1. Community
2. User Tips & Tricks
3. Nice little macro to collect requester system details via supportdetails.com

Screenshot of our final macro - working really well :)

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• Jane Scott
• Created December 07, 2013 09:19
• 0 votes

1. Community
2. User Tips & Tricks
3. Nice little macro to collect requester system details via supportdetails.com

Joe, thanks so much for this info! It now works perfectly using encoded_id. We couldn't see that on the list of macro placeholders, so we missed it the first time around. In answer to your questio...

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• Jane Scott
• Created December 07, 2013 08:30
• 0 votes

1. Community
2. User Tips & Tricks
3. Nice little macro to collect requester system details via supportdetails.com

This is such a brilliant idea and we'd love to use it, but we're experiencing exactly the same issue as Shane Davey :/ Does anyone know a way around this? Emails sent to support+idXXXXX@yourdomain...

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• Jane Scott
• Created November 26, 2013 06:38
• 0 votes