Kala Cole

Can Zendesk provide more information about how exactly the “Tickets created” column is pulled on the “Search queries overview” table? How are these tickets being associated with those search terms? How can we find/see those tickets? How is it linking the ticket to the search term? 

It's calling it “the number of tickets created after searching for that string.” Is that tracked by user? How long is “after”--one hour, one day, one week? Is it assuming that if, let's say, Joe User searches for “module” and then creates a ticket, that the ticket and the search are related? 

Basically, where and how is the number in the “Tickets created” column being pulled from?