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Katie Edwards

Joined Apr 25, 2023

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Last activity Nov 27, 2024

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ACTIVITY OVERVIEW

Latest activity by Katie Edwards

Katie Edwards created a post,

Post Developer - Zendesk APIs
import requests
import json

ZENDESK_EMAIL = input("Email: ")
ZENDESK_API = input("API: ")

url = "https://xxxxxx.zendesk.com/api/v2/incremental/agent_events"
auth = ZENDESK_EMAIL + "/token", ZENDESK_API)
headers = {"Content-Type": "application/json",}
response = requests.get(url, headers=headers, auth=auth)

print("Full API response: ")
print(response.text)

Hi all, 

I seem to keep running into issues with accessing the Agent Events API endpoint. Above is my most recent paired-down attempt and I continue to get the following response: 

Full API response:{"error":"InvalidEndpoint","description":"Not found"} 
Error: 404 - {"error":"InvalidEndpoint","description":"Not found"}

I am a Zendesk admin and have been able to access many other API endpoints without running into this issue. Can anyone see anything obvious that I am doing wrong? 

Posted Jan 10, 2024 · Katie Edwards

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Katie Edwards commented,

Community comment Developer - Zendesk APIs

Hi Dan,

The full Zendesk API documentation can be found here: API Reference Home | Zendesk Developer Docs

To retrieve all tickets you will want to use the https://{subdomain}.zendesk.com/api/v2/tickets.json endpoint and follow the List Tickets section here: Tickets | Zendesk Developer Docs

Hope this helps! 

 

View comment · Posted Aug 21, 2023 · Katie Edwards

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Katie Edwards commented,

CommentTicket customization

Hi Heather Rommel,

Thanks so much - that's a huge help!

View comment · Posted Aug 04, 2023 · Katie Edwards

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Katie Edwards commented,

CommentTicket customization

Hi there, 

I have a custom drop-down ticket field that is populated by a set of triggers. Ideally, I would like to make this only editable by ZD Admins as we don't want Agents to be able to edit this, but the only options I can see are attached below.

I cannot uncheck the 'Agents can edit' option. Any advice?

Thanks very much! 

View comment · Posted Aug 04, 2023 · Katie Edwards

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Katie Edwards commented,

Community comment Developer - Zendesk APIs

Thanks so much, Warwick Allen - that's done the trick! 

View comment · Posted Aug 04, 2023 · Katie Edwards

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Katie Edwards created a post,

Post Developer - Zendesk APIs

Hi all,

I'm looking to connect Zendesk with Excel Power Query using the API, however, all of the authentication methods that are provided when trying to connect the data source don't allow me to connect.

I have tried all methods, but I assume that the Web API is the way to go. However, when I add in my API key it comes up with the error: "A web API key can only be specified when a web API key name is provided".

I appreciate this may be more of an Excel question than a Zendesk question, but if anyone has any experience or knowledge about this I would be grateful for some assistance! 

Thanks ever so much! 

Posted May 24, 2023 · Katie Edwards

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