alon cohen

Hi,
I want to write a script that will be executed every time a ticket will be closed(or solved). The script will pull the closed ticket data and will push it to another service we use.

The script will probably run on AWS Lambda so I could make a URL that will trigger the script but still will have to pass somehow the ticket id.

I will be happy to hear any tips or suggestions! 

Thanks

Hi! Thank you very much for your answer! it helped a lot and gave me a direction for my solution.

Is there an option to host such a function on zendesk's servers as a part of their service?

The only way to do it I can think about right now it's to host it on a cloud such as AWS

I want to add a custom field to a new ticket creation called "Project Name" and then a dropdown list will have an updated list of all of the active projects from an external data base.

 

I know there's some apps such as Elements and Factbranch to do such a thing but since this is the only option I would like to use I would prefer to develop this option my self. 

I would appreciate any kind of information that will help me start with it.