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Tobias  Brolykke's Avatar

Tobias Brolykke

Joined Jun 22, 2023

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Last activity Jul 18, 2023

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ACTIVITY OVERVIEW

Latest activity by Tobias Brolykke

Tobias Brolykke commented,

Community comment Feedback - Ticketing system (Support)

Post Title: 

Customize the Incidents view

Feature Request Summary: 

When entering a Problem, then opening the related Incidents, I want to be able to filter/sort and customize this view.

Description/Use Cases: 

When our Product once in a while have a Problem (and sometimes multiple), and we see a lot of reports, we would like to collect them all and be able to mass reply to them.

Business impact of limitation or missing feature:

This is huge. We usually have at least one (not uncommon to have 5) "open" Problems at a time.

Other necessary information or resources:

View comment · Posted Jul 18, 2023 · Tobias Brolykke

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Tobias Brolykke commented,

Community comment Feedback - Apps and integrations (Platform)

I'd like to "one-up" this one. It would be excellent for chats that keep coming in to maintain first-response SLAs

View comment · Posted Jun 22, 2023 · Tobias Brolykke

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