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Brent Curtis

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Latest activity by Brent Curtis
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    Brent Curtis commented,

    Having the same issue. Wonder if its something with the email HTML template.  

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    Brent Curtis commented,

    Thanks for chiming in! Yeah I agree. Actually I left that part out that you wrote about the uncertainty part. I had the same mentality though. It's too is a major reason we don't do it right now. I...

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    Brent Curtis created a post,

    Sharing tickets with multiple agents

    Currently our team has a flow where we try wherever possible to keep one agent per ticket - this allows each agent to be responsible for the satisfaction score on their ticket.However I'm consideri...

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    Brent Curtis created a post,

    Small Insights Tip - Show the latest sync time

    With the delay in reporting, I wanted to know how far behind the reports were at a glance. There are probably a bunch of ways to do this, and perhaps better than I did, but I got it working more ...