Sylvain

1. Community
2. Support Q&A
3. Send emails without the # delimiter

Hello,  I also want to change the text of the delimiter but when I go to Channel > Email > Email's delimiter and I replace the current placeholder {{txt.email.delimiter}} by another one, for instan...

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• Sylvain
• Created January 20, 2020 14:01
• 0 votes

1. Community
2. Feedback on Support
3. Support the use of reCaptcha on web widget chat form

We definitely need also a Captcha and can't believe that after one year this had been announced as being in Zendesk roadmap, this is still not available. This is really boring to be attacked by bot...

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• Sylvain
• Created October 18, 2019 07:47
• 1 vote

1. Community
2. User Tips & Tricks
3. Copenhagen Theme - Home Page Accordions

Hi all,  Does someone has tips to customize Copenhagen home page like a table? We want to provide support for lot of different products (18 products split in 4 or 5 product ranges). The idea would ...

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• Sylvain
• Edited September 07, 2018 14:39
• 0 votes

1. Talk
2. ...
3. Talk basics
4. Understanding how Talk calls become tickets

Hi, Do voicemails are obligatory created as new ticket with status "open" or is it possible to get them marked as "New"? Actually I would like that voicemails create tickets marked as new and visib...

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• Sylvain
• Created September 21, 2017 20:33
• 0 votes

1. Community
2. Feedback on Support
3. Reorder option for field options

Thank you very much Andrew for this workaround!! I just tested it and it works perfectly for me. Not even need to add a new option and remove it afterward.

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• Sylvain
• Created January 13, 2017 15:28
• 0 votes