Sylvain created a post,
Hi, It will be great if you could let agents select the apps they want to use in their side bar. Each agents have is own method to manage tickets, so some agents will prefers some apps than others....
Sylvain commented,
Hi, Do voicemails are obligatory created as new ticket with status "open" or is it possible to get them marked as "New"? Actually I would like that voicemails create tickets mar...
Sylvain commented,
+1 for Andrea, It would be very usefull to know the date customer rated and commented satisfaction survey directly where the comment and rate are displayed. I think it is not something really compl...
Sylvain commented,
@ Rudolph, I don't know if it could help you waiting for an improvement. I noticed from my side that when I create a DC with Markdown inside (and rich content enable in ticket setings), when the ma...
Sylvain commented,
Hi, I fully agree with Andre. Rich text in dynamic content would be really usefull for multilanguage support.
Sylvain commented,
Thank you very much Andrew for this workaround!! I just tested it and it works perfectly for me. Not even need to add a new option and remove it afterward.