Sylvain

1. Community
2. Tips & Tricks
3. Copenhagen Theme - Home Page Accordions

Hi all,  Does someone has tips to customize Copenhagen home page like a table? We want to provide support for lot of different products (18 products split in 4 or 5 product ranges). The idea would ...

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• Sylvain
• Edited September 07, 2018 14:39
• 0 votes

1. Using Talk
2. Using Zendesk Talk
3. Understanding how Talk calls become tickets

Hi, Do voicemails are obligatory created as new ticket with status "open" or is it possible to get them marked as "New"? Actually I would like that voicemails create tickets mar...

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• Sylvain
• Created September 21, 2017 20:33
• 0 votes

1. Community
2. Product Feedback - Support
3. Viewing Satisfaction comment date

+1 for Andrea, It would be very usefull to know the date customer rated and commented satisfaction survey directly where the comment and rate are displayed. I think it is not something really compl...

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• Sylvain
• Created April 10, 2017 14:30
• 0 votes

1. Community
2. Product Feedback - Support
3. Rich Text in Dynamic Content

@ Rudolph, I don't know if it could help you waiting for an improvement. I noticed from my side that when I create a DC with Markdown inside (and rich content enable in ticket setings), when the ma...

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• Sylvain
• Created March 30, 2017 07:50
• 1 vote

1. Community
2. Product Feedback - Support
3. Rich Text in Dynamic Content

Hi, I fully agree with Andre. Rich text in dynamic content would be really usefull for multilanguage support.

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• Sylvain
• Created March 13, 2017 10:13
• 2 votes