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Mike Landers

Joined May 29, 2023

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Last activity Jul 28, 2023

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ACTIVITY OVERVIEW

Latest activity by Mike Landers

Mike Landers commented,

CommentHow to fix issues in Zendesk messaging

This needs to be addressed yesterday. Web browsers are not the only devices that are shared with many unauthenticated users. This is a major limitation, and the concern was raised over a year ago. 

View comment · Posted Jul 20, 2023 · Mike Landers

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Mike Landers commented,

CommentUsing legacy AI agent functionality

We're using the bot on our Android devices, but we can't find an intuitive way to close/refresh the chat widget after it's transferred to an agent.

Can you provide documentation or instructions on how to close/refresh the bot at the end of the flow?

View comment · Posted Jul 20, 2023 · Mike Landers

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Mike Landers commented,

CommentHelp with bots and automation

I understand the complexities of adding regex, but I find it strange that it doesn't support a numeric field. This is very limiting. 

View comment · Posted Jul 12, 2023 · Mike Landers

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Mike Landers commented,

CommentHow to customize the theme of the help center

It seems like it should be very simple to change or at least remove this message. However, it is another feature that requires custom code for our teams to manage.

It would be nice if the Zendesk product team implemented some of these features that should be standard. If any given company can make these change, I don't understand why the ZD team can't add this feature to the UI.

View comment · Posted Jun 12, 2023 · Mike Landers

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Mike Landers commented,

Community comment Feedback - Chat and Messaging (Chat)

Any update on this issue? It seems puzzling that a feature this common still has no progress. 

View comment · Posted May 29, 2023 · Mike Landers

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