Wilfred Kaw
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Total activity273
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes38
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Subscriptions215
Activity overview
Latest activity by Wilfred Kaw-
Wilfred Kaw created an article,
I receive the error message, mistake_level_is_needed, when creating a new query
Issue I receive an error when I create a new query: mistake_level_is_needed. Resolution This error message may appear if you don't have an attribute listed under Columns that matches with the will ...
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Wilfred Kaw created an article,
Error: "We do not recommend creating users manually when you have remote authentication enabled"
Questions Why do I receive the error below when creating a new user in Zendesk Support? We do not recommend creating users manually when you have remote authentication enabled Answer This error mes...
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Wilfred Kaw created an article,
Service Incident - August 12th, 2020 - Connectivity Issues Pods 14, 19, and 23
SUMMARY On August 12, 2020 from 01:53 UTC to 02:12 UTC, agents and end-users whose internet traffic routes through specific content delivery network regions experienced service degradation or were...
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Wilfred Kaw created an article,
Salesforce integration: A red exclamation mark appears after clicking 'Install' in the Ticket Sync section
Issue symptoms When installing the Ticket Sync package in Admin Center under Salesforce > Data Sync > Ticket Sync, a red exclamation mark appears after clicking Install. I want to know if the insta...
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Wilfred Kaw created an article,
Service Incident - November 17th, 2019 - DMARC Email Deliverability Issues
UPDATE November 19, 2019 During this incident, email DKIM (Domain Keys Identified Mail) signatures were not being attached to outgoing email notifications. This resulted in the unsuccessful deliver...
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Wilfred Kaw created an article,
Service Incident - October 11th, 2019 - Tymeshift App Issues
Summary From October 10, 22:27 UTC until October 11, 04:11 UTC, Support customers with the Tymeshift (3rd-party app) app installed experienced issues with making app secure requests via the Zendesk...
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Wilfred Kaw created an article,
IVR greeting repeats multiple times
Issue Symptoms The Zendesk Talk IVR greeting repeats multiple times (over three times) Resolution Steps By default, if no keypress is detected within the IVR menu, the IVR greeting plays three tim...
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Wilfred Kaw commented,
Hi Nayana, I'm afraid at the current point in time, disabling the Trigger within our package within Salesforce is not possible. However, I do recommend 'Following' this article: https://support.ze...
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Wilfred Kaw commented,
Hi Mack, There could be a couple of factors that may be affecting the ability to search for an issue. First thing to check whether you have any project restrictions set within your configuration w...
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Wilfred Kaw created an article,
Can I remove the Zendesk Support tab in a JIRA project?
Question Can I remove the Zendesk Support tab in a JIRA project? Answer Yes.To achieve this, you will need to restrict the project within the Zendesk Support add-on. To remove the Zendesk Support ...