Wilfred Kaw

Total activity 157
Last activity November 17, 2019 02:48
Member since April 04, 2016 01:09

Following 0 users
Followed by 0 users
Votes 29
Subscriptions 106

Activity overview

Latest activity by Wilfred Kaw

Wilfred Kaw created an article, November 17, 2019 02:48
Service Incident - November 17th, 2019 - DMARC Email Deliverability Issues
1. Zendesk updates
2. Service notifications
UPDATE November 19, 2019 During this incident, email DKIM (Domain Keys Identified Mail) signatures were not being attached to outgoing email notifications. This resulted in the unsuccessful deliver...
- Wilfred Kaw
- Edited November 22, 2019 17:04
- 3 followers
- 2 comments
- 2 votes
Wilfred Kaw created an article, October 11, 2019 04:41
Service Incident - October 11th, 2019 - Tymeshift App Issues
1. Zendesk updates
2. Service notifications
Summary From October 10, 22:27 UTC until October 11, 04:11 UTC, Support customers with the Tymeshift (3rd-party app) app installed experienced issues with making app secure requests via the Zendesk...
- Wilfred Kaw
- Edited October 14, 2019 22:32
- 2 followers
- 1 comment
- 0 votes
Wilfred Kaw created an article, July 18, 2019 06:13
IVR greeting repeats multiple times
Issue Symptoms The Talk IVR greeting repeats multiple times (over 3 times) Resolution Steps By default, if no keypress is detected within the IVR menu, the IVR greeting plays three times. If the g...
- Wilfred Kaw
- Edited July 19, 2019 15:47
- 1 follower
- 0 comments
- 1 vote
Wilfred Kaw commented, May 31, 2019 06:11
Hi Nayana, I'm afraid at the current point in time, disabling the Trigger within our package within Salesforce is not possible. However, I do recommend 'Following' this article: https://support.ze...
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- Wilfred Kaw
- Created May 31, 2019 06:11
- 1 vote
Wilfred Kaw commented, May 31, 2019 04:57
Hi Mack, There could be a couple of factors that may be affecting the ability to search for an issue. First thing to check whether you have any project restrictions set within your configuration w...
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- Wilfred Kaw
- Created May 31, 2019 04:57
- 0 votes
Wilfred Kaw created an article, March 27, 2019 00:55
Can I remove the Zendesk Support tab in a JIRA project?
Question Can I remove the Zendesk Support tab in a JIRA project? Answer Yes.To achieve this, you will need to restrict the project within the Zendesk Support add-on. To remove the Zendesk Support ...
- Wilfred Kaw
- Edited April 12, 2019 01:05
- 2 followers
- 2 comments
- 0 votes
Wilfred Kaw commented, March 10, 2019 22:21
Hi @Barbara,I'm afraid that is not possible. The integration only allows a one to one relationship between a Zendesk and Salesforce instance.Kind regards,
- View comment
- Wilfred Kaw
- Created March 10, 2019 22:21
- 0 votes
Wilfred Kaw commented, February 28, 2019 04:36
Hi Tyler,I've created a ticket for you, feel free to respond back so I can help troubleshoot further.Regards, - Wilfred
- View comment
- Wilfred Kaw
- Created February 28, 2019 04:36
- 0 votes
Wilfred Kaw created an article, February 27, 2019 23:48
Why does the reporter change when a new issue is created from the Jira app in Zendesk?
Question Why does the reporter change when a new issue is created from the Jira app in Zendesk? Answer There are two common cases when this might occur: The Modify Reporter scheme has not been gi...
- Wilfred Kaw
- Edited March 11, 2019 23:00
- 1 follower
- 0 comments
- 0 votes
Wilfred Kaw created an article, February 19, 2019 06:00
Why is the name being displayed as a sub-category instead of its own independent listing within the Salesforce app in Zendesk?
Question Why is the name being displayed as a sub-category instead of its own independent listing within the Salesforce app in Zendesk? Answer When selecting the appropriate field, the name of the...
- Wilfred Kaw
- Edited April 09, 2019 21:49
- 1 follower
- 0 comments
- 0 votes