
Wilfred Kaw
- Total activity 157
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Activity overview
Latest activity by Wilfred Kaw-
Wilfred Kaw created an article,
Service Incident - November 17th, 2019 - DMARC Email Deliverability Issues
UPDATE November 19, 2019 During this incident, email DKIM (Domain Keys Identified Mail) signatures were not being attached to outgoing email notifications. This resulted in the unsuccessful deliver...
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Wilfred Kaw created an article,
Service Incident - October 11th, 2019 - Tymeshift App Issues
Summary From October 10, 22:27 UTC until October 11, 04:11 UTC, Support customers with the Tymeshift (3rd-party app) app installed experienced issues with making app secure requests via the Zendesk...
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Wilfred Kaw created an article,
IVR greeting repeats multiple times
Issue Symptoms The Talk IVR greeting repeats multiple times (over 3 times) Resolution Steps By default, if no keypress is detected within the IVR menu, the IVR greeting plays three times. If the g...
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Wilfred Kaw commented,
Hi Nayana, I'm afraid at the current point in time, disabling the Trigger within our package within Salesforce is not possible. However, I do recommend 'Following' this article: https://support.ze...
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Wilfred Kaw commented,
Hi Mack, There could be a couple of factors that may be affecting the ability to search for an issue. First thing to check whether you have any project restrictions set within your configuration w...
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Wilfred Kaw created an article,
Can I remove the Zendesk Support tab in a JIRA project?
Question Can I remove the Zendesk Support tab in a JIRA project? Answer Yes.To achieve this, you will need to restrict the project within the Zendesk Support add-on. To remove the Zendesk Support ...
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Wilfred Kaw commented,
Hi @Barbara,I'm afraid that is not possible. The integration only allows a one to one relationship between a Zendesk and Salesforce instance.Kind regards,
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Wilfred Kaw commented,
Hi Tyler,I've created a ticket for you, feel free to respond back so I can help troubleshoot further.Regards, - Wilfred
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Wilfred Kaw created an article,
Why does the reporter change when a new issue is created from the Jira app in Zendesk?
Question Why does the reporter change when a new issue is created from the Jira app in Zendesk? Answer There are two common cases when this might occur: The Modify Reporter scheme has not been gi...
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Wilfred Kaw created an article,
Why is the name being displayed as a sub-category instead of its own independent listing within the Salesforce app in Zendesk?
Question Why is the name being displayed as a sub-category instead of its own independent listing within the Salesforce app in Zendesk? Answer When selecting the appropriate field, the name of the...