Wilfred Kaw
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Activity overview
Latest activity by Wilfred Kaw-
Wilfred Kaw created an article,
Service Incident - October 11th, 2019 - Tymeshift App Issues
Summary From October 10, 22:27 UTC until October 11, 04:11 UTC, Support customers with the Tymeshift (3rd-party app) app installed experienced issues with making app secure requests via the Zendesk...
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Wilfred Kaw created an article,
IVR greeting repeats multiple times
Issue Symptoms The Talk IVR greeting repeats multiple times (over 3 times) Resolution Steps By default, if no keypress is detected within the IVR menu, the IVR greeting plays three times. If the g...
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Wilfred Kaw commented,
Hi Nayana, I'm afraid at the current point in time, disabling the Trigger within our package within Salesforce is not possible. However, I do recommend 'Following' this article: https://support.ze...
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Wilfred Kaw commented,
Hi Mack, There could be a couple of factors that may be affecting the ability to search for an issue. First thing to check whether you have any project restrictions set within your configuration w...
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Wilfred Kaw created an article,
Can I remove the Zendesk Support tab in a JIRA project?
Question Can I remove the Zendesk Support tab in a JIRA project? Answer Yes.To achieve this, you will need to restrict the project within the Zendesk Support add-on. To remove the Zendesk Support ...
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Wilfred Kaw commented,
Hi @Barbara,I'm afraid that is not possible. The integration only allows a one to one relationship between a Zendesk and Salesforce instance.Kind regards,
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Wilfred Kaw commented,
Hi Tyler,I've created a ticket for you, feel free to respond back so I can help troubleshoot further.Regards, - Wilfred
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Wilfred Kaw created an article,
Why does the reporter change when a new issue is created from the Jira app in Zendesk?
Question Why does the reporter change when a new issue is created from the Jira app in Zendesk? Answer There are two common cases when this might occur: The Modify Reporter scheme has not been gi...
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Wilfred Kaw created an article,
Why is the name being displayed as a sub-category instead of its own independent listing within the Salesforce app in Zendesk?
Question Why is the name being displayed as a sub-category instead of its own independent listing within the Salesforce app in Zendesk? Answer When selecting the appropriate field, the name of the...
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Wilfred Kaw created an article,
Why does the Salesforce app in Zendesk not display the full name of a user or account?
Question Why does the Salesforce app in Zendesk not display the full name of a user or account? Answer If you're encountering this issue, it's more than likely that you've configured it to display...