Recent searches


No recent searches

Arbis Garcia's Avatar

Arbis Garcia

Joined Apr 13, 2023

·

Last activity Apr 13, 2023

Following

0

Followers

0

Total activity

4

Votes

2

Subscription

1

ACTIVITY OVERVIEW

Latest activity by Arbis Garcia

Arbis Garcia commented,

Community comment Feedback - Ticketing system (Support)

As a user of Zendesk, I strongly urge the company to implement the feature of CC-ing all or select users within an organization when a ticket is created by another user under that organization. This will not only benefit me, but from the responses we have received, it is clear that many other users also need this tool.

The ability to automatically CC relevant parties in an organization when a ticket is created or updated can significantly improve communication and reduce manual tasks. However, to fully utilize this feature, it is crucial to have a system for organizing users within Zendesk. This is where the need for organizations becomes apparent.

By creating organizations and assigning users, we can easily CC all relevant parties when a ticket is created without requiring manual tasks such as forwarding emails or updating contact lists. This will save us time and allow us to focus on providing better customer service.

Furthermore, having organizations in Zendesk can provide valuable insights into communication patterns and help identify areas for improvement. By analyzing ticket data by organization, we can better understand common issues and work to address them proactively.

In conclusion, implementing organizations within Zendesk is not just a convenience but a necessity for many users. It will significantly simplify our processes and improve communication within our team and with our customers. I urge Zendesk to prioritize this feature for the benefit of its users.

View comment · Posted Apr 13, 2023 · Arbis Garcia

0

Followers

0

Votes

0

Comments