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Jessica

Joined Apr 11, 2024

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Last activity Dec 05, 2024

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ACTIVITY OVERVIEW

Latest activity by Jessica

Jessica created a post,

PostZendesk EAP: WFM Public API

 We're trying to pull data from the API but we keep getting a "Request to [url] failed with status code 403 and error message None"

Edited Dec 05, 2024 · Jessica

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Jessica created a post,

PostZendesk EAP: WFM Public API

Are there any improvements planned to bring reporting data in real time? Today the API brings data with a delay of one day and this does not completely meet our needs.
 

Posted Oct 15, 2024 · Jessica

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Jessica created a post,

PostZendesk EAP: WFM Public API

When we try to use endpoint /v1/activities or endpoint /v1/reports/{templateId}/data we are getting the error below:

 

"status": 502,
 "body": "\n\n\n502 Server Error\n\n\n

Error: Server Error

\n

The server encountered a temporary error and could not complete your request.

Please try again in 30 seconds.

Posted Jul 15, 2024 · Jessica

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Jessica commented,

Community commentZendesk EAP: WFM Public API

Bom dia pessoal, preciso de um retorno o quanto antes, pois logo mais o prazo da mudança vai chegar.

View comment · Posted Jul 15, 2024 · Jessica

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Jessica created a post,

PostZendesk EAP: WFM Public API

We received the above communication and I would like to check whether the URLS in our current environment will change and whether this will impact the EAP. If so, what should we do so that the integrations we made via EAP don't break?

Posted Jun 28, 2024 · Jessica

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Jessica created a post,

Post Q&A - Workforce management

Does pinning tabs in Google Chrome impact the functionality of the "Zendesk Time Tracker" extension?

Posted May 09, 2024 · Jessica

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Jessica commented,

CommentSetting up workforce management (WFM add-on)

Google Chrome’s "Zendesk Time Track" Extension stops working on a daily basis for multiple agents.

This extension simply stops working, everyday, for multiple agents, forcing us to re-install the extension every time it stops working, even requiring some agents to do it multiple times until it starts working again. This issue has caused a drastic impact in our metrics and divergent data from one agent to another.

View comment · Posted May 09, 2024 · Jessica

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Jessica created a post,

Post Q&A - Workforce management

We started using the tracking agent time spent outside of Zendesk, but then realized this extension simply stops working, everyday, for multiple agents, forcing us to re-install the extension every time it stops working, even requiring some agents to do it multiple times until it starts working again. This issue has caused a drastic impact in our metrics and divergent data from one agent to another.

Edited May 09, 2024 · Jessica

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Jessica commented,

Community commentZendesk EAP: WFM Public API

Thanks! It's working properly now!

View comment · Posted May 08, 2024 · Jessica

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Jessica commented,

Community commentZendesk EAP: WFM Public API

Thanks!

View comment · Posted May 07, 2024 · Jessica

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