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Glenn Bickford

Joined Feb 21, 2023

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Last activity Feb 21, 2023

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Glenn Bickford commented,

Community comment Q&A - Chat, messaging, and widgets

So we found the best way to do this was to keep using the user related API's here..

So on each sign-up we create a user in Zendesk. 
https://developer.zendesk.com/api-reference/ticketing/introduction/

and then use the authentication API for messenger to generate a token on login. 
https://developer.zendesk.com/api-reference/widget-messaging/web/authentication/

Zendesk then ties the incoming chat with this user based on the external id. 

View comment · Posted Feb 21, 2023 · Glenn Bickford

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