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Sarah Lehmann's Avatar

Sarah Lehmann

Joined Jul 26, 2023

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Last activity Oct 10, 2024

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Latest activity by Sarah Lehmann

Sarah Lehmann commented,

Community comment Feedback - Ticketing system (Support)

We currently have the same problem.
Our example:

There are 4 different stores that are all connected with their own email address in Zendesk.

A colleague from another department (which does not work in and with Zendesk) has sent an info mail to all 4 stores - only one store has received this info mail.

So it would have been good if there had been 4 different tickets so that each store received the information. In our case, the other three stores did not receive the important information.

View comment · Posted Jan 10, 2024 · Sarah Lehmann

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Sarah Lehmann commented,

CommentHow to solve issues with the email channel

Hello,

has there been an update in the meantime?

The topic has existed since the beginning of 2022 and now two years later there is still no news, although the team wanted to work on it?

View comment · Posted Jan 04, 2024 · Sarah Lehmann

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