D.Fitz
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Total activity61
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Last activity
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Activity overview
Latest activity by D.Fitz-
D.Fitz commented,
So if we wanted to create a report showing the top 10 tickets which have been in breach the longest, this wouldn't be possible?
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D.Fitz commented,
Any update to this? Would be great to easily report on tickets close to breaching.
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D.Fitz commented,
I see. There was a comment further up the thread that suggested that the Play function was being depreciated. Presumably this isn't the case then as Omni-Channel routing seems to provide a very dif...
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D.Fitz commented,
Hi Barry, Thanks for this. So it's not a 1:1 replacement necessarily? We'd effectively have to remove all views so that agents can ONLY see tickets assigned to them in order to benefit from the imp...
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D.Fitz commented,
My understanding is that omni-channel routing is replacing the Play button, but when setting this up in the Sandbox and in some demo videos I've been sent, I can see omnichannel routing and the pla...
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D.Fitz commented,
Hey Barry, I'm referring to ticket tags. We're already using a variety of tools and processes to tag tickets accordingly and then predominantly using these tags to populate views. From what I can ...
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D.Fitz commented,
Any news on the ability to use Tags in this Skills routing? We've set up some pretty elaborate automations in addition with a third-party AI tool and Zendesk's own tagging logic so that our tags ar...
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D.Fitz commented,
Hi, I'm getting inconsistent figures between Agent Replies and Public Comments, despite filtering accordingly as per above. The figures are always a little out (never more than 10). What's happenin...
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D.Fitz commented,
We're facing the same issue. Ordered Sets are returning blank for some reason.
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D.Fitz commented,
Same issue for us! No add-ons, tried restarting and clearing cache but no solution! Flagged with Zendesk Support but they didn't see it as an issue!