We've tried to replicate our dashboards on the new Dashboard Builder, but we're coming up against one specific blocker that is preventing us from making the change - the inability to exclude reports from dashboard data restrictions.

In our specific use case, we have a unique dashboard for every agent. At the moment, every agent has a dashboard which is filtered with hidden filters and bookmarks. This functionality has ostensibly been replaced with data restrictions.

However, by mixing attributes on a dashboard, data restrictions are resulting in blank reports. Specifically, if we have a ‘Solved Tickets' report filtered by ‘Updater’ and a ‘CSAT’ report filtered by ‘Assignee’, the data restrictions will warp the data in both of these reports.

This seems like an enormous oversight and is a blocker for us when looking at migrating to the new dashboard builder.

We either need to exclude data restrictions from individual reports or, at the very least, the ability to hide filters as in the current setup.