Simon van de Westerlo
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Activity overview
Latest activity by Simon van de Westerlo-
Simon van de Westerlo commented,
+1
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Simon van de Westerlo commented,
Hi all, take a look at https://support.zendesk.com/hc/en-us/community/posts/205750118-CC-Customer-On-All-Organisation-Requests , seems there's a solution for this issue.
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Simon van de Westerlo created a post,
Color in text of help center
AnsweredWe often paste a piece of (SQL) code in our helpcenter. It would be nice if we could mark some words with another color. This works when you paste the text but when the article is published the col...
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Simon van de Westerlo commented,
+1 In our business our customers constantly reorganize and therefore this is needed
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Simon van de Westerlo commented,
+1 @ Andrew, as I also asked in the other similar post, is there an ETA ?
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Simon van de Westerlo commented,
Just add something like : Precondition Ticket tag doesn't contain: reminder_send Action Add ticket tag : reminder_send
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Simon van de Westerlo commented,
Hi Carly, You'll need an automation for this and not a trigger. In an automation you can select Ticket : hours since... That's what you need. Good luck !
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Simon van de Westerlo commented,
We need to check if a custom text field is filled when sending an e-mail and that's not possible now. +1 !
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Simon van de Westerlo commented,
+1 Why Cloudset and not default in Zendesk ?
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Simon van de Westerlo commented,
Thanks Spike, this very usefull to me, we have the same kind of service organisation and I believe this could be something to consider.