Simon van de Westerlo
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Last activity
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Activity overview
Latest activity by Simon van de Westerlo-
Simon van de Westerlo commented,
Hi all, take a look at https://support.zendesk.com/hc/en-us/community/posts/205750118-CC-Customer-On-All-Organisation-Requests , seems there's a solution for this issue.
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Simon van de Westerlo created a post,
Color in text of help center
AnsweredWe often paste a piece of (SQL) code in our helpcenter. It would be nice if we could mark some words with another color. This works when you paste the text but when the article is published the col...
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Simon van de Westerlo commented,
+1 In our business our customers constantly reorganize and therefore this is needed
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Simon van de Westerlo commented,
Just add something like : Precondition Ticket tag doesn't contain: reminder_send Action Add ticket tag : reminder_send
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Simon van de Westerlo commented,
Hi Carly, You'll need an automation for this and not a trigger. In an automation you can select Ticket : hours since... That's what you need. Good luck !
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Simon van de Westerlo commented,
Thanks Spike, this very usefull to me, we have the same kind of service organisation and I believe this could be something to consider.
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Simon van de Westerlo commented,
Hello Spike, Could you give us an update about your approach ? Im curious if it was succesfull and thinking about implementing something similar here myself. You can also email me at s.v.d.wester...
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Simon van de Westerlo commented,
Is Zendesk going to response anytime ? The last reply was from October 11, 2013 ... Maybe update us about your plans and give a date when we could expect something since the status is Planned. On...
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Simon van de Westerlo commented,
We need this implemented for several customers where a certain IT manager is responsible for multiple sites and wants to be informed every time an incident is registered.
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Simon van de Westerlo commented,
Hi Olaf, Can I ask you which app you woud recommend ? Thanks