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Kassandra Major

Joined Apr 25, 2023

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Last activity Apr 25, 2023

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ACTIVITY OVERVIEW

Latest activity by Kassandra Major

Kassandra Major commented,

Community comment Feedback - Chat and Messaging (Chat)

Shaun Luong I just tried this and it seems to work! The only thing is it sent our welcome message all over again, any insights on how to change that?

View comment · Posted Apr 25, 2023 · Kassandra Major

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Kassandra Major commented,

Community comment Feedback - Chat and Messaging (Chat)

Thank you Shaun Luong!

View comment · Posted Apr 25, 2023 · Kassandra Major

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Kassandra Major commented,

Community comment Feedback - Chat and Messaging (Chat)

@Shaun Luong Are your agents able to go back and see closed tickets? And does this now create new chat tickets for the customer the next time they send in a request? What does it look like for the end user when a chat is set to closed.. are they able to see their chat history? 

Any feedback would be greatly appreciated! :)

View comment · Posted Apr 25, 2023 · Kassandra Major

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Kassandra Major commented,

Community comment Feedback - Chat and Messaging (Chat)

Are there any updates on the release of this feature? This is pretty basic and necessary when it comes to keeping track of issues. I created a ticket with Zendesk and they recommended the Sunshine Feature? We don't need any functionality in that package with the exception of the ability to create new chat conversations.  It seems pretty absurd to add on to current package when this should just be a basic offering. Please update soon!

View comment · Edited Apr 25, 2023 · Kassandra Major

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