Kassandra Major

1. Community
2. Feedback - Chat and Messaging (Chat)
3. possibility to start a new chat conversation in our bot

Shaun Luong I just tried this and it seems to work! The only thing is it sent our welcome message all over again, any insights on how to change that?

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• Kassandra Major
• Created April 25, 2023 22:59
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. possibility to start a new chat conversation in our bot

Thank you Shaun Luong!

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• Kassandra Major
• Created April 25, 2023 22:12
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. possibility to start a new chat conversation in our bot

@Shaun Luong Are your agents able to go back and see closed tickets? And does this now create new chat tickets for the customer the next time they send in a request? What does it look like for the ...

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• Kassandra Major
• Created April 25, 2023 21:52
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. possibility to start a new chat conversation in our bot

Are there any updates on the release of this feature? This is pretty basic and necessary when it comes to keeping track of issues. I created a ticket with Zendesk and they recommended the Sunshine ...

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• Kassandra Major
• Edited April 25, 2023 21:53
• 1 vote