Jason
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Last activity
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Activity overview
Latest activity by Jason-
Jason commented,
Hi Ben How often the field is utilised overall, thanks!Jason
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Jason commented,
Hi Violeta Thanks for your response, the below is an example of our field. The field is a text box that we manually type a reference in to link an external parties support code to our systems. In ...
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Jason commented,
Hi I am looking to create a report on the amount of times a custom text field has a value stored within it. Ideally, I would like this to be in a Column Chart so I can track over a period of 12 mon...
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Jason commented,
This would be a massive benefit to our internal reporting.
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Jason commented,
Hi Hannah Thank you for this, this is great. Our business has several different 'departments' and we store this at a ticket level in a custom field. Is there any enhancements in the pipeline that w...
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Jason commented,
I have the same query as Nick DeSpain above: I find that when using Total time spent (sec) the time does not get counted until the ticket is solved and the time is only attributed to the user ass...
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Jason commented,
Hi Team, We have been utilising Ticket Sharing for some time but have recently set up Service Level Agreements in our Zendesk. We have noticed that any ticket that is shared with our Zendesk doesn'...
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Jason commented,
Ah that was a very easy one, thank you Chris!
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Jason commented,
Hi Team, When a user is in multiple organisations, is there a way when viewing their open tickets they can select 'All' rather than having to select each individual organisation? Thanks Jason
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Jason commented,
Hi, In the KPI report, is it possible to show the % that a stat may be up or down? i.e. I am using this report to show the CSAT this week v. last week. It would be great to show underneath the red...