Bryan conquilla
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Last activity
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Activity overview
Latest activity by Bryan conquilla-
Bryan conquilla commented,
Hi I hope all is well. I would like to ask is there way or formula where I can exclude the ticket that has been created by the chatbot, and count the number of tickets generated only by the agents...
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Bryan conquilla commented,
that's cool Dane, thank you. I tried to use this and here's the result
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Bryan conquilla commented,
Appreciate it Dane, any thoughts if I use this calculation ? Do you think I will get the exact timestamp ?
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Bryan conquilla commented,
is there a way where we could compute from the first update - timestamp until on the last update - timestamp ? same ticket id ? if yes can you help me to create a attributes on this ? or formula ?
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Bryan conquilla commented,
Appreciate you Gab, one last thing, is there a way that we can calculate the Laytime or the waiting time of the ticket ? or the Number of minutes a ticket spends from Ticket created until the ticke...
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Bryan conquilla commented,
Hi is the update - timestamp for reopen is available here in zendesk ? If none can you can anyone help me how to calculate the timestamp between the first ticket assigned to reopens the ticket ?