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Violetta Monta

Joined Jun 04, 2024

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Last activity Jul 11, 2024

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ACTIVITY OVERVIEW

Latest activity by Violetta Monta

Violetta Monta commented,

CommentWorking with users and workspaces in Zendesk QA

Hi Hiedi, 
Thank you for getting back, but the article refers to how to delete/downgrade users in Zendesk, whereas my question was about Zendesk QA (previous Klaus) :) Is there an option to downgrade agents? 

View comment · Posted Jun 11, 2024 · Violetta Monta

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Violetta Monta commented,

CommentWorking with users and workspaces in Zendesk QA

Hi! 
I was wondering what the consequences of deleting a member from the workspace are. Will all data of this user be gone for good? 
What is the situation if one team member goes on paternity leave, for example? Can the account just be deactivated and re-activated once the person get back? 

View comment · Posted Jun 04, 2024 · Violetta Monta

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