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Timothy Bogart

Joined Feb 21, 2023

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Last activity Feb 23, 2023

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Latest activity by Timothy Bogart

Timothy Bogart commented,

CommentTicket customization

?

View comment · Posted Feb 23, 2023 · Timothy Bogart

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Timothy Bogart commented,

CommentTicket customization

I don't see yet anywhere the caveat that once you have implemented Custom Ticket Statuses, you lose views based on them when you create a sandbox.  It seems that support thinks this should be obvious because Agent Workspaces are NOT turned on by default in a sandbox so that when I opened a ticket on this I was sent here.

Strikes me that having to recreate views manually is an oversight.

View comment · Posted Feb 23, 2023 · Timothy Bogart

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