Recent searches


No recent searches

Sam Graves's Avatar

Sam Graves

Joined Feb 21, 2023

·

Last activity Feb 28, 2023

Following

0

Followers

0

Total activity

5

Votes

0

Subscription

1

ACTIVITY OVERVIEW

Latest activity by Sam Graves

Sam Graves commented,

Community comment Q&A - Tickets and email

That did it. Thank you.

View comment · Posted Feb 28, 2023 · Sam Graves

0

Followers

0

Votes

0

Comments


Sam Graves commented,

Community comment Q&A - Tickets and email

Unfortunately, I am still seeing 0 results when using that search query.

I am going to Settings > Objects and Rules > then using the corresponding "Field ID" for this check box. Then I use the magnifying glass search field and use the example you provided above: 

custom_field_<5664670174221>:checked

View comment · Posted Feb 28, 2023 · Sam Graves

0

Followers

0

Votes

0

Comments


Sam Graves commented,

Community comment Q&A - Tickets and email

It seems no tags were associated with the checkbox when it was set up. I thought the view would work by simply selecting TrainingMaterial > Is > Checked. I can set up the checkbox so that a tag is added but, are all of the tickets we've historically checked just lost and unretrievable? No matter how I search for these, the "Preview" search returns, "No tickets match your conditions".

View comment · Posted Feb 24, 2023 · Sam Graves

0

Followers

0

Votes

0

Comments


Sam Graves created a post,

Post Q&A - Tickets and email

We have this check box in our Zendesk sidebar but I don't know how to search for past tickets where this box was ticked. Does anyone know what the filter search criteria is for these checkboxes?

Screenshot here: https://i.imgur.com/PUGkLM8.png
(My image was a png and under 2MB but it still wouldn't allow me to upload it.)

 

Posted Feb 21, 2023 · Sam Graves

0

Followers

4

Votes

6

Comments