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Sam Graves
Joined Feb 21, 2023
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Last activity Feb 28, 2023
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Sam Graves commented,
That did it. Thank you.
View comment · Posted Feb 28, 2023 · Sam Graves
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Sam Graves commented,
Unfortunately, I am still seeing 0 results when using that search query.
I am going to Settings > Objects and Rules > then using the corresponding "Field ID" for this check box. Then I use the magnifying glass search field and use the example you provided above:
custom_field_<5664670174221>:checked
View comment · Posted Feb 28, 2023 · Sam Graves
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Sam Graves commented,
It seems no tags were associated with the checkbox when it was set up. I thought the view would work by simply selecting TrainingMaterial > Is > Checked. I can set up the checkbox so that a tag is added but, are all of the tickets we've historically checked just lost and unretrievable? No matter how I search for these, the "Preview" search returns, "No tickets match your conditions".
View comment · Posted Feb 24, 2023 · Sam Graves
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Sam Graves created a post,
We have this check box in our Zendesk sidebar but I don't know how to search for past tickets where this box was ticked. Does anyone know what the filter search criteria is for these checkboxes?
Screenshot here: https://i.imgur.com/PUGkLM8.png
(My image was a png and under 2MB but it still wouldn't allow me to upload it.)
Posted Feb 21, 2023 · Sam Graves
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