Jay Scott
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Total activity22
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Last activity
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Member since
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Following0 users
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Followed by0 users
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Votes1
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Subscriptions12
Activity overview
Latest activity by Jay Scott-
Jay Scott commented,
How do we ADD fields to the Agent View Properties Panel?
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Jay Scott commented,
Really wish you could build this in. We do not wish to utilize 3rd party extensions. This functionality should be made available from Zendesk direct and not 3rd party vendors.
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Jay Scott commented,
We would like to be able to customize the look and feel of the agent workspace. MS Blue and White is harsh on the eyes and many of our folks have asked for a dark mode color scheme. I would like th...
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Jay Scott commented,
Yes, a customer support software company should have zero seconds with bots once a person requests "agent" etc.
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Jay Scott commented,
This is a stupid feature, It clutters up my dashboard with comments from tickets that have already been solved. WTF, who wants this? We want to be looking forward or at present. The moment a ticket...
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Jay Scott created a post,
Preview - Placeholders
Please add a preview window in triggers and automations where we can paste our templates and preview what the output would look like for customers... Tech support showed me a way to create a trigge...
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Jay Scott commented,
@Jacob, Thank you for that... It is a little bit helpful... Maybe using a specific would help... Below is an automation I created with intentionally too much on it... I wanted to see what each of t...
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Jay Scott created a post,
Preview - Placeholders
Is there any place where we can paste in place holders to preview what they look like for testing purposes prior to adding them to an automation, trigger, email or any other place in zendesk? We w...
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Jay Scott commented,
1000000% Agree!!!! I just put in a ticket for CSAT. So we have an automation for customer survey. I am using many placeholders... I just want to see what the user is going to see.... So what, I hav...