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Matt G.

Joined Mar 24, 2023

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Last activity May 29, 2024

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ACTIVITY OVERVIEW

Latest activity by Matt G.

Matt G. commented,

Community commentZendesk Support Beta - Modernized Conversational Experience

Also wondering the same thing as Jennifer Loomis. Global interface change, or just chat-related?

View comment · Posted May 23, 2024 · Matt G.

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Matt G. commented,

Community comment Feedback - Ticketing system (Support)

+1. We create most of our tickets through an API that creates them as internal comments (and we want to keep it this way). 

Would love to see an option that lets us keep Public Reply by default regardless of how many internal/public comments there are in a ticket.

View comment · Posted May 23, 2024 · Matt G.

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Matt G. commented,

CommentTicket management

The majority of our tickets come in using Internal Notes. A few days ago, something was rolled out by Zendesk that now forces all of these tickets to have Private Comment chosen by default. Our organization, which processes 10s of thousands of tickets per week, would love for a setting in Zendesk's configuration to force this change back to how it was, with Public Comment being the default regardless of where the ticket comes in or if it's only had internal comments thus far.
 

View comment · Posted May 15, 2024 · Matt G.

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Matt G. commented,

CommentAccounts and billing

Another question along the lines of renaming.

Can you rename the name of the sandbox as displayed in the Admin Center? We have a sandbox called "testing" for example, which I'd like to rename to something more descriptive.

View comment · Posted May 24, 2023 · Matt G.

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Matt G. created a post,

Post Feedback - Admin Center

Feature Request Summary: 

[Zendesk Support should have an option to allow admins to recover deleted Sandboxes. For example, using a "deleted sandboxes" folder/trashbin. Of course, there would be a limit on how many days you'd be able to recover (2-4 weeks would be nice). 

Description/Use Cases: 

Since plans have limited paid sandboxes, every sandbox a user creates is precious and sometimes we need to make space for new sandboxes by deleting old ones. Some organizations have so many teams using different sandboxes that it's difficult to coordinate their deletion without affecting someone who missed a communication. Being able to restore / recover deleted sandboxes would save Zendesk's support team panicked requests by allowing us admins to do it ourselves.

Business impact of limitation or missing feature:

By not having the feature, admins become fearful of shuffling sandboxes around and use the feature less, as well as contact support more when sandboxes need to be recovered.

Other necessary information or resources:

n/a

Posted May 08, 2023 · Matt G.

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Matt G. commented,

CommentApps and the Zendesk Marketplace

We have administrator-role users that have installed apps, and then left the company. We haven't disabled these users for fear of the apps breaking, and we'd like to reinstall the apps using an Owner account.

Could you point me to a means of finding out which marketplace apps are installed by which users?

View comment · Posted Mar 24, 2023 · Matt G.

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