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Peter Borrell

Joined Jul 27, 2023

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Last activity Nov 02, 2023

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ACTIVITY OVERVIEW

Latest activity by Peter Borrell

Peter Borrell commented,

Community comment Feedback - Admin Center

This doesn't flow with the least permissive access. I should be able to give the ability to people to do the following.

  • Set up flow builder and its dependencies
  • If the text option isn't there, it should have default
  • Add APIs in flow builder
  • Edit text in flow builder
  • Edit greeting outside for flow builder
  • Add articles in flow builder
  • Build conditional logic in flow builder
  • Assign variables to flows in flow builders
  • Allow for the flow to go to an agent. 
  • Make new bot

The settings would allow different teams to work on the bot without them all being in admin and able to change anything else, or even answer tickets. 

 

With the level of permissions that could be required, I could see why they add it to admin, and I could have missed some. A bot admin would be a good start.

View comment · Edited Nov 02, 2023 · Peter Borrell

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Peter Borrell commented,

Community comment Feedback - Chat and Messaging (Chat)

I would also find this a great feature. My branding department wants to be able to change the answerbot avatar to our custom logo for the company chat bot.

View comment · Posted Aug 16, 2023 · Peter Borrell

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